Nintendo Switch Error Code 2813-0002 — What It Means & How to Fix It

What Does This Error Mean?

Error 2813-0002 means the Nintendo eShop is currently unavailable. This is almost always caused by scheduled maintenance or a temporary server outage. You cannot access the eShop, purchase games, or download free content while this error is showing.

Affected Models

Nintendo Switch
Nintendo Switch Lite
Nintendo Switch OLED

Common Causes

Nintendo is performing scheduled maintenance on the eShop servers
The eShop is experiencing an unexpected server outage
Your internet connection is unstable and cannot reach Nintendo's servers
A regional eShop issue is affecting service in your country
Your Nintendo account has a verification or billing issue preventing access

How to Fix It

Check Nintendo's server status. Visit nintendo.com/en-GB/support/switch-online-status or search 'Nintendo eShop maintenance' online to see if there is a known outage or maintenance window.

Nintendo typically announces maintenance periods in advance on their website and social media.
Wait and try again later. If Nintendo is performing maintenance, there is nothing to do but wait. Maintenance periods usually last 1 to 4 hours.

Retrying repeatedly will not speed things up. Check back in an hour.
Restart your Nintendo Switch. Hold the Power button for 3 seconds, select Power Options, then Restart. Try the eShop again after it restarts.

Occasionally the eShop app enters a stuck state that a restart clears.
Check your internet connection. Go to System Settings > Internet > Test Connection. Confirm the Switch is online and can reach the internet.

If the internet test fails, fix your Wi-Fi connection first. The eShop cannot load without internet.
Sign out of your Nintendo account and sign back in. Go to System Settings > Users, select your profile, then Nintendo Account > Sign Out. Restart the Switch and sign in again.

Re-authenticating can fix account-related issues that prevent the eShop from loading.

When to Call a Professional

Error 2813-0002 is almost never a hardware or account issue. No repair is needed. If the error persists for more than 24 hours and Nintendo's server status shows no problems, contact Nintendo Support at support.nintendo.com.

Frequently Asked Questions

When does Nintendo do eShop maintenance?

Nintendo typically performs maintenance on Wednesday evenings (US Eastern time) or very early in the morning in each region. They usually announce it 24 to 48 hours in advance on their website and social media. Maintenance is usually completed within a few hours.

Can I still play my downloaded games during eShop maintenance?

Yes. eShop maintenance only affects the ability to purchase, browse, and download games. Games already installed on your Switch work normally during maintenance. Online multiplayer through Nintendo Switch Online is usually unaffected by eShop maintenance.

Will my cart or wishlist be lost during maintenance?

No. Your wishlist and account purchase history are stored on Nintendo's servers and are not affected by maintenance. Everything will be exactly as you left it once the eShop comes back online.