PlayStation Error Code CE-108862-0 — What It Means & How to Fix It

What Does This Error Mean?

CE-108862-0 is a PlayStation 5 disc error meaning the console cannot read the inserted disc. The PS5 tried to read the game or Blu-ray disc but could not access the data on it. This can be caused by a dirty or damaged disc, or a problem with the PS5's disc drive. Start with the simplest fix: clean the disc.

Affected Models

PlayStation 5 (disc version only — not the Digital Edition)

Common Causes

Disc surface is dirty — fingerprints, smudges, or dust are blocking the laser
Disc is scratched or damaged in a way that prevents reading
Disc was inserted incorrectly or is the wrong region for your console
PS5 disc drive laser is dirty or failing
Disc is a format not supported by the PS5 (some older formats may not be compatible)

How to Fix It

Remove the disc and inspect both surfaces. Hold it at an angle under a light source to check for fingerprints, smudges, or visible scratches. Even light smudges can cause read failures.

Always handle discs by the edges. Never touch the shiny data side with your fingers.
Clean the disc with a soft, lint-free cloth. Wipe from the center of the disc outward in straight lines — never in circular motions. Circular wiping creates circular scratches that damage more data tracks.

Use a dry cloth for light smudges. For stubborn marks, a cloth slightly dampened with distilled water works. Allow the disc to dry completely before inserting.
Make sure the disc is inserted with the label side facing toward you (for vertical PS5) or facing up (for horizontal PS5). Also check that you are inserting a PS5/PS4 compatible disc — regular Blu-ray movies also work on PS5.

Inserting the disc backwards or in the wrong orientation will always trigger a disc read error.
Check the game disc's region. PS5 game discs are region-free — any disc should work on any PS5. However, some special edition or very old discs may have issues. If you borrowed or bought a disc from another country, this is not a concern for games, but verify for movies.

PlayStation 5 game discs have no region locking. PS4 game discs were also region-free. Only movies (Blu-rays and DVDs) can be region-locked.
Test with a different disc to isolate whether the problem is the disc or the drive. If other discs work fine, your original disc is damaged. If multiple discs fail, the drive needs service.

Try a disc you know works — like a game you have played recently. A working disc that now fails points to a recently damaged drive.

When to Call a Professional

If multiple clean, undamaged discs all trigger CE-108862-0, the disc drive laser may be failing. Disc drive repair is a job for a Sony authorized service center. A disc drive replacement for PS5 costs $150–$250 depending on the provider. The PS5 Digital Edition does not have a disc drive and cannot receive this error.

Frequently Asked Questions

Can deep scratches on a PS5 disc be repaired?

Shallow scratches can sometimes be polished out at a disc resurfacing service — often available at game stores or electronics repair shops for $1–$5 per disc. Deep scratches that cut through the data layer cannot be repaired. If the disc belonged to a game you purchased physically, check if the publisher offers a disc replacement program.

Does the PS5 disc drive need cleaning?

The PS5's disc drive is a sealed unit and does not have a user-accessible cleaning mechanism. Sony does not recommend using disc drive cleaning discs in the PS5. If the laser has become dirty, a Sony authorized service center can clean it internally. Keeping discs clean before insertion is the best way to protect the drive.

Will PS4 discs work in a PS5?

Yes. PS5 is backward compatible with PS4 game discs. Insert a PS4 game disc and the PS5 will install and run it. Some PS4 games also offer a free upgrade to the PS5 version. Check the PlayStation Store for each specific title to see if a free upgrade is available.