PlayStation Error Code CE-34878-6 — What It Means & How to Fix It

What it means

CE-34878-6 means your PlayStation 4 encountered a Bluetooth connection error.
This usually involves your DualShock controller or a Bluetooth accessory.
Re-pairing the device almost always fixes the problem.

Affected Models

PlayStation 4 Pro
PlayStation 4 Slim
PlayStation 4

Common Causes

Bluetooth controller lost its pairing with the console
Interference from other Bluetooth or Wi-Fi devices nearby
Controller battery is too low to maintain a stable connection
PS4 Bluetooth firmware glitch after a system update
Third-party Bluetooth accessory caused a conflict

How to Fix It

Charge your DualShock 4 controller fully.

Connect the controller to the PS4 with the USB cable.
Let it charge for at least 30 minutes before trying again.
Connect the controller via USB and re-pair it.

Plug the controller into the PS4 with the USB cable.
Press the PS button.
This re-establishes the Bluetooth pairing.
Reset the controller.

On the back of the controller, use a pin or paperclip to press the small reset button inside the hole near the L2 button.
Hold it for 5 seconds.
Restart your PS4 completely.

Hold the PS4 power button until it beeps twice and fully shuts down.
Wait 30 seconds, then turn it back on.
Move other Bluetooth or Wi-Fi devices away from your PS4.

Wireless routers, cordless phones, and other Bluetooth devices can interfere.
Try moving them at least 2 metres away from your console.

When to Call a Professional

If no controllers or Bluetooth devices can pair with your PS4 after a reset, the Bluetooth module may have failed.
A repair technician can replace the Bluetooth module.

Frequently Asked Questions

How do I reset a DualShock 4 controller?

Turn the controller over and look for a small hole near the L2 shoulder button.
Insert a pin or straightened paperclip into the hole and hold it for 5 seconds.
Then reconnect via USB and press the PS button.

Can I use my PS4 controller with a USB cable instead of Bluetooth?

Yes — the DualShock 4 works fully over a USB connection.
This is a good workaround if Bluetooth keeps causing problems.
Just plug the cable in and press the PS button.

Does this error damage my controller?

No — this is just a connection error, not a hardware fault.
Your controller is not damaged.
Re-pairing or resetting the controller is all that is needed.