PlayStation Error Code WS-116329-4 — What It Means & How to Fix It

What Does This Error Mean?

WS-116329-4 means the PlayStation Store encountered an error during your session. This usually happens when PSN or the Store is temporarily unavailable. Most cases resolve on their own within a few minutes.

Affected Models

PlayStation 5
PlayStation 5 Digital Edition

Common Causes

The PlayStation Store servers are temporarily down for maintenance
Your PS5 session with the Store has expired and needs to be refreshed
A temporary network interruption broke the connection mid-session
Your PS5 account has a pending transaction that is causing a conflict
Browser cache or Store data on the console has become outdated or corrupted

How to Fix It

Check the PlayStation Store status. Go to status.playstation.com and look for the PlayStation Store row. If it shows degraded performance or an outage, wait for Sony to restore service.

Store outages are usually brief — most are resolved within an hour. There is nothing you can do during a server-side outage.
Sign out of PSN and sign back in. Go to Settings > Users and Accounts > Other > Sign Out. Then sign back in with your PSN account credentials.

Signing out clears your active session and forces the PS5 to start a fresh connection to the Store.
Restart your PS5. Press the PS button, go to Power, and select Restart PS5. After the console restarts, try opening the PlayStation Store again.

A full restart clears the console's memory and network state, which often fixes one-off Store errors.
Clear the PS5 cache. Turn off the PS5 completely. Hold the power button until you hear a second beep (about 7 seconds) to enter Safe Mode. Select Clear Cache and Rebuild Database.

Cached Store data can become stale or corrupted over time. Clearing it forces the Store to fetch fresh data from Sony's servers.
Check your PS5's date and time settings. Go to Settings > System > Date and Time. Make sure Set Automatically is turned on. An incorrect system clock can cause authentication failures with the Store.

The Store uses your system time to verify session tokens. If the clock is wrong, the verification fails and triggers errors like WS-116329-4.

When to Call a Professional

If this error appears every time you try to access the PlayStation Store and PSN status shows no issues, contact PlayStation Support. Visit support.playstation.com or call their support line. A persistent Store error on a single account may indicate an account-level issue that Sony needs to resolve.

Frequently Asked Questions

Did I accidentally get charged when WS-116329-4 appeared during a purchase?

Probably not. This error typically means the transaction did not complete. Check your PSN wallet balance and bank statement to confirm. If you see a charge but the game did not appear in your library, contact PlayStation Support to investigate.

Why does WS-116329-4 happen only sometimes and not every time?

Intermittent Store errors are usually caused by brief server hiccups on Sony's side. They are not caused by anything wrong with your console. If the error is truly random and infrequent, it is almost certainly a temporary server issue — not worth worrying about.

Is WS-116329-4 the same as other WS- errors on PlayStation?

WS- errors are all related to the PlayStation web services — meaning the Store, account, and online systems. However, each WS- code has a specific cause. WS-116329-4 specifically relates to a Store session issue. Other WS- codes may relate to payment problems, sign-in failures, or content access issues.