PlayStation Error Code WS-116510-9 — What It Means & How to Fix It

What Does This Error Mean?

WS-116510-9 means your PlayStation cannot sign in to the PlayStation Network. This typically happens due to a network timeout, a problem with your account credentials, or a temporary issue on Sony's end that prevents authentication from completing.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5

Common Causes

Sony's PSN sign-in servers are temporarily unavailable or overloaded
Your internet connection dropped at the moment you tried to sign in
Your PlayStation Network account password has been changed or your account was suspended
Your PS4 or PS5 system clock is set incorrectly, causing a security certificate mismatch
A router or ISP is blocking the authentication ports PSN uses

How to Fix It

Check PSN status at status.playstation.com. If sign-in services are down, Sony is aware and working on it. Wait 30–60 minutes and try again.

Sign-in failures during PSN outages are completely normal. There is no fix on your side — you just have to wait.
Try signing in again after restarting your console. Hold the PS button, choose Power > Restart PlayStation. Once restarted, try signing into PSN again.

A simple restart clears any stuck network connections or cached sign-in tokens that may be causing the failure.
Verify your account password is still correct. Visit account.sonyentertainmentnetwork.com on a computer and try logging in there. If you cannot log in, reset your password.

If your password works on the website but not on your console, the issue is with the console's saved credentials.
Check your console's date and time settings. Go to Settings > System > Date and Time. Make sure 'Set Automatically via Internet' is turned on.

An incorrect system clock causes security certificate errors during sign-in. Automatic time sync fixes this instantly.
Sign out of PSN on your console and sign back in. Go to Settings > Account Management > Sign Out. Then sign back in with your email and password.

This forces a fresh authentication attempt, which often clears sign-in errors tied to stale session data.

When to Call a Professional

If your account has been suspended or you believe it was hacked, contact PlayStation Support directly. Visit support.playstation.com or call their support line. They can verify your account status and help you regain access.

Frequently Asked Questions

Could my PlayStation account have been hacked?

It is possible. If your password no longer works and you did not change it, someone else may have accessed your account. Go to account.sonyentertainmentnetwork.com immediately and try to reset your password. Also enable two-step verification (2SV) so no one can sign in without a code sent to your phone.

What is two-step verification and should I use it?

Two-step verification (2SV) adds a second security layer to your PSN account. After entering your password, Sony sends a code to your phone. You then enter that code to finish signing in. This makes it very difficult for anyone else to access your account, even if they know your password. You can enable it at account.sonyentertainmentnetwork.com under Security.

Why does this error only happen sometimes?

Intermittent sign-in errors are usually caused by brief PSN hiccups or unstable internet connections. If it only happens occasionally, your connection may have brief drops that your phone does not notice but that disrupt PSN sign-in. A wired Ethernet connection to your PlayStation is much more stable than Wi-Fi.