PlayStation Error WS-44369-7 — What It Means & How to Fix It

What Does This Error Mean?

WS-44369-7 means your PlayStation encountered an error while trying to connect to the PlayStation Store or PSN. This code typically appears when there is a disruption between your console and Sony's servers. It could be a temporary server issue on Sony's end, a network problem in your home, or a DNS issue. Most users resolve it within minutes with a network reset or DNS change.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5

Common Causes

PSN or the PlayStation Store is experiencing a temporary service disruption
Your home router needs a restart — cached network data has become stale
The DNS servers configured on your PlayStation are slow or unresponsive
Your internet provider is experiencing a connectivity issue
The PlayStation's network configuration has a minor error that needs to be reset

How to Fix It

Check PSN status at status.playstation.com before doing anything else. If Sony's servers are down, there is no fix to apply — just wait.

WS-44369-7 frequently appears during PSN service disruptions. It is one of the first codes users see when PSN has a problem.
Restart your modem and router. Unplug both from power, wait 60 seconds, plug the modem back in and wait until it is fully connected, then plug the router back in and wait another 60 seconds.

Router restarts clear the router's connection tables and often resolve network issues that affect specific services like PSN.
On the PlayStation, go to Settings > Network > Set Up Internet Connection. Choose your connection type (Wi-Fi or LAN cable) and follow the setup wizard. Choose Custom and when you reach DNS, enter 8.8.8.8 (primary) and 8.8.4.4 (secondary).

Google's public DNS servers are faster and more reliable than most ISP-provided DNS. Switching to them resolves WS-44369-7 for many users.
After updating DNS settings, go to Settings > Network > Test Internet Connection to confirm the PlayStation is connecting properly.

The test will show download and upload speeds, NAT type, and PSN connection status. NAT Type 2 is ideal. NAT Type 3 means your router is restricting connections and may need port forwarding configured.
If Wi-Fi is unreliable, try connecting via a wired Ethernet cable directly from your router to the PlayStation. Wired connections eliminate Wi-Fi signal interference as a cause.

Even a short 6-foot Ethernet cable is enough to test this. If the error disappears on a wired connection, your Wi-Fi signal to the PlayStation is the problem — try moving the router closer or using a powerline adapter.

When to Call a Professional

WS-44369-7 is a network connectivity issue — no hardware repair is needed. All fixes are free and user-performable. If problems persist, contact your internet service provider or PlayStation Support at playstation.com/support.

Frequently Asked Questions

Why does WS-44369-7 keep coming back even after I fix it?

If the error returns regularly, the most likely causes are an unstable internet connection or an ongoing PSN service issue. Check your internet speed — PSN requires at least 5 Mbps download for stable gaming and Store access. Also check if the error coincides with peak usage times in the evening, which may indicate your ISP is congested during those hours.

What is NAT Type and why does it affect PSN?

NAT (Network Address Translation) Type describes how your router handles external connections. NAT Type 1 (Open) — direct internet connection, best for gaming. NAT Type 2 (Moderate) — behind a router, but all features work. NAT Type 3 (Strict) — restricted by the router, may cause connection errors including WS-44369-7. Enabling UPnP on your router usually changes NAT Type 3 to Type 2.

How do I enable UPnP on my router?

Log into your router's admin page (usually 192.168.1.1 or 192.168.0.1 in your browser). Find the Advanced or NAT settings section. Look for UPnP (Universal Plug and Play) and enable it. Save settings and restart the router. The PlayStation will automatically use the correct ports after the router restarts.