0x80048823
Microsoft Xbox
Severity: ModerateWhat Does This Error Mean?
The 0x80048823 error means your Xbox has encountered an account-related problem. The console cannot verify or load your Microsoft account profile properly. This can block access to Xbox Live features, the Microsoft Store, and online multiplayer.
Affected Models
- Xbox One
- Xbox One S
- Xbox One X
- Xbox Series S
- Xbox Series X
Common Causes
- Your Microsoft account password was recently changed and the Xbox still has old login details
- Two-step verification is enabled on your account but the Xbox did not complete the verification
- Your account has been flagged for a security review after a sign-in from an unusual location
- The account profile data stored on the console has become corrupted
- Your Microsoft account has a billing problem or an expired payment method on file
How to Fix It
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Remove your account from the Xbox and sign back in. Go to Settings > Account > Remove accounts, select your profile, and remove it. Then press the Xbox button and sign in again with your email and password.
This forces the Xbox to download a fresh copy of your account details from Microsoft's servers.
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Update your password if you recently changed it. Go to account.microsoft.com on a phone or computer and confirm your password is correct. Then sign back in on the Xbox with the new password.
If the Xbox has cached an old password, it will keep failing to authenticate until you re-enter the new one.
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Check for any security alerts on your Microsoft account. Go to account.microsoft.com > Security > Review activity. Look for any unusual sign-in attempts that may have triggered a security hold.
Microsoft sometimes temporarily blocks account access when it detects sign-ins from new locations or devices.
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Check your Microsoft account's payment and billing status. Go to account.microsoft.com > Billing > Payment options. Make sure no payment methods have expired.
An expired credit card or failed subscription payment can cause account errors across all Microsoft services.
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Perform a full power cycle. Hold the power button on the console for 10 seconds until it shuts off. Unplug the power cable for 30 seconds, plug it back in, then restart.
Clearing the console's cache can resolve temporary authentication errors.
When to Call a Professional
This is an account and software issue — no hardware repair is needed. If you cannot resolve it with the steps below, contact Xbox Support at support.xbox.com. You can also manage your account directly at account.microsoft.com from any browser.
Frequently Asked Questions
Will removing my account from the Xbox delete my games and saves?
No. Removing your account from the console does not delete your games, saves, or purchases. All your data is tied to your Microsoft account and stored in the cloud. When you sign back in, everything will sync back automatically.
I do not remember my Microsoft account password. What should I do?
Go to account.microsoft.com on a phone or computer and click 'Forgot my password' to reset it. You will need access to the email address or phone number linked to your account to complete the reset. Once reset, sign back in on the Xbox with the new password.
Can I use a child account with this error?
Child accounts on Xbox can face additional restrictions through Microsoft Family Safety settings. If a child account is getting this error, the parent account may need to review or update permissions at account.microsoft.com/family. Make sure the child account has permission to sign in and access Xbox Live.