Xbox Error 0x87DD0006 — Sign-In Error Fix

What Does This Error Mean?

The 0x87DD0006 error means your Xbox cannot sign you in to your Microsoft account. This is usually a problem with Xbox Live servers, your internet connection, or your account settings. In many cases, the issue is temporary and resolves itself within a few hours.

Affected Models

Xbox Series X
Xbox Series S
Xbox One
Xbox One S
Xbox One X

Common Causes

Xbox Live services are temporarily down or experiencing issues
Your internet connection is unstable or too slow for Xbox Live
Your Microsoft account credentials need to be refreshed
Your Xbox console's network settings are misconfigured
A recent system update caused a sign-in glitch

How to Fix It

Check if Xbox Live is down. Go to support.xbox.com/xbox-live-status on your phone or computer. If services show as limited or down, you just need to wait.

When Xbox Live is down, millions of people get this error at the same time. There is nothing to fix on your end.
Restart your Xbox. Press and hold the Xbox button on the console for 10 seconds until it shuts off completely. Unplug the power cable, wait 30 seconds, plug it back in, and turn it on.

This is called a hard reset and clears the console's temporary memory. It fixes many sign-in glitches.
Test your internet connection. Go to Settings > General > Network Settings > Test network connection. Make sure it shows Connected.

Xbox Live needs a download speed of at least 3 Mbps. If the test fails, restart your router.
Remove and re-add your account. Go to Settings > Account > Remove accounts. Remove your account, then add it again by signing in with your email and password.

This refreshes your account credentials on the console. Your games and saves are not deleted.
Clear the alternate MAC address. Go to Settings > General > Network Settings > Advanced Settings > Alternate MAC Address > Clear. Restart your Xbox.

This resets the network identity of your Xbox and can fix connection issues with your router.

When to Call a Professional

This error is almost always fixable at home. If your Xbox consistently cannot sign in even when Xbox Live is working fine, there may be an issue with your Microsoft account. Contact Xbox Support through their website or phone line for account-specific problems.

Frequently Asked Questions

Will removing my account delete my games and saves?

No. Your games stay installed on the console. Your saved game data is stored in the cloud on Xbox Live. When you re-add your account and sign in, everything will sync back automatically.

How do I know if Xbox Live is the problem and not my Xbox?

Check the Xbox Live status page at support.xbox.com/xbox-live-status. If services show as having issues, the problem is on Microsoft's end. You can also check social media — if many people are reporting the same error, it is a server issue.

This error happens every day. Is my Xbox broken?

Probably not. Frequent sign-in errors usually point to an internet connection problem. Try connecting your Xbox directly to your router with an Ethernet cable instead of Wi-Fi. If that fixes it, your Wi-Fi signal may be too weak or unstable where your Xbox is located.