Xbox Error Code 0x87DD0017 — What It Means & How to Fix It

What Does This Error Mean?

The 0x87DD0017 error means your Xbox says the content you are trying to access is not authorised for your account. This usually happens when you try to play a game or use content that is linked to a different Xbox account or console. It can also occur with shared or gifted digital content.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

The game or content is tied to a different Xbox account and is not shared properly with yours
You are trying to play a digital game on a console that is not set as your Home Xbox
An Xbox Game Pass subscription lapsed and the game now requires purchase
The content was purchased under a different Microsoft account than the one currently signed in
A licensing issue occurred after an account change, console swap, or subscription change

How to Fix It

Make sure you are signed in with the correct Microsoft account — the one that purchased or has access to the content. Check by pressing the Xbox button and looking at the account shown.

Content licences are tied to the account that bought them. If you are on the wrong account, switching will often fix the error immediately.
Set your console as your Home Xbox. Go to Settings > General > Personalization > My home Xbox and select Make this my home Xbox.

Setting your console as Home Xbox allows any account on that console to play your digital games and use your subscriptions.
Check your Xbox Game Pass subscription status. Go to account.microsoft.com/services and confirm your subscription is active and has not expired.

Games included in Game Pass become unplayable the moment the subscription lapses. Renewing the subscription restores access instantly.
Clear the Xbox cache. Press and hold the power button on the console for 10 seconds until it fully shuts off. Unplug the power cable from the back for 30 seconds, then plug it back in and restart.

This hard reset clears cached licence data that may be out of date.
Restore your licences. Go to Settings > Account > My account > Manage game and app licences and choose Restore licences.

This re-downloads all your content licences from Microsoft's servers. It can take a few minutes to complete.

When to Call a Professional

This is an account and licensing issue — no hardware repair is needed. If the steps below do not resolve it, contact Xbox Support online at support.xbox.com. Have your account details and the name of the affected game or content ready when you contact support.

Frequently Asked Questions

I bought this game myself. Why does it say I am not authorised?

This can happen if you bought the game on a different account or if your console is not set as your Home Xbox. Also check that the purchase was completed successfully — go to account.microsoft.com/order-history to confirm. If the purchase shows as complete, try restoring your licences as described in the fix steps above.

Can two people play my games at the same time?

Yes, using the Home Xbox feature. Set your console as your Home Xbox. Any account on that console can then play your digital games — even while you are signed in elsewhere. This is how legitimate game sharing works on Xbox.

I switched to a new Xbox. Can I bring my games with me?

Yes. Sign in to your Microsoft account on the new console and set it as your Home Xbox. All your digital purchases and Game Pass titles will be available. Remember to remove the Home Xbox designation from your old console first if you want to share games on both.