Xbox Error Code 0x87E105DC — What It Means & How to Fix It

What Does This Error Mean?

The 0x87E105DC error means the content you are trying to access is not currently available. This typically happens when trying to launch a game, access DLC, or open something from the Microsoft Store. The issue is usually related to licensing, service availability, or a temporary server problem.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

Xbox Live services are temporarily down, which prevents license verification
Your Game Pass or Xbox Live Gold subscription has expired
The game or content was removed from the store or from Game Pass
Your console is not set as your Home Xbox and you are offline
The content's license data on your console has become corrupted

How to Fix It

Check if Xbox Live services are working. Visit support.xbox.com/xbox-live-status to see if there is an outage affecting purchases or content usage.

If services are down, licensing checks can fail even for content you own. Wait for Microsoft to fix it.
Check your subscription status. Go to Settings > Account > Subscriptions and make sure your Game Pass or Xbox Live Gold is still active.

If your subscription expired, any Game Pass games will stop working until you renew.
Hard restart your Xbox. Press and hold the power button for 10 seconds, unplug the power cable for 30 seconds, then plug it back in and turn on the console.

A hard restart clears the system cache and forces the console to re-check all licenses.
Make sure your console is set as your Home Xbox. Go to Settings > General > Personalization > My home Xbox. Set it as your home console.

If this is not your Home Xbox, digital games require an internet connection to verify your license every time you launch them.
Try signing out and signing back into your Xbox account. Go to your profile, select Sign out, then sign back in with your credentials.

This refreshes your account session and can resolve license verification failures.

When to Call a Professional

This is not a hardware issue. It is related to licensing, subscriptions, or server availability. Contact Xbox Support if you believe you own the content and it still will not launch.

Frequently Asked Questions

Did my Game Pass game get removed?

It is possible. Games rotate in and out of Game Pass regularly. If a game leaves Game Pass, you can no longer play it unless you purchase it separately. Check the Xbox Game Pass app or website to see the current game library.

What does 'Home Xbox' mean?

Your Home Xbox is the one console where all your digital games can be played offline. Any other Xbox requires an internet connection to verify your ownership. You can change your Home Xbox up to five times per year in Settings.

I bought this game — why is it saying 'not available'?

The most likely cause is a temporary server issue preventing license verification. Try a hard restart and make sure Xbox Live is not having an outage. If the problem continues for more than 24 hours, contact Xbox Support with proof of purchase.