Xbox Error Code 0x87E10BCF — What It Means & How to Fix It

What Does This Error Mean?

The 0x87E10BCF error means your Xbox is having trouble reading the disc you inserted. This could be a game disc, a Blu-ray movie, or a DVD. The problem is usually a dirty or damaged disc, but it can also mean the disc drive needs cleaning or repair.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series X

Common Causes

The disc has scratches, fingerprints, or smudges that prevent it from being read properly
The disc drive's laser lens is dirty from dust or debris buildup
The disc is warped or cracked, even if the damage is not easily visible
The disc drive hardware is beginning to fail after heavy use
The game requires a mandatory update before the disc will launch and the update failed

How to Fix It

Remove the disc and inspect it for visible damage. Look at the shiny bottom surface for scratches, smudges, or fingerprints.

Hold the disc by its edges. Even clean-looking discs can have invisible micro-scratches that cause read errors.
Clean the disc with a soft, lint-free microfiber cloth. Wipe gently from the center hole outward in straight lines, not in circles.

Do not use household cleaners or paper towels. They can scratch the disc surface.
Try a different disc to determine if the problem is the disc or the drive. Insert a disc you know works correctly.

If other discs work fine, the original disc is damaged. If no discs work, the drive needs attention.
Hard restart your Xbox. Hold the power button for 10 seconds, wait 30 seconds, then turn it back on and try the disc again.

A hard restart resets the disc drive controller and can clear temporary glitches.
Check if the game has a mandatory update. Connect to the internet, insert the disc, and let the console check for updates before trying to launch the game.

Some newer games will not launch from disc until a required patch is downloaded and installed.

When to Call a Professional

If multiple known-good discs all fail to read, the disc drive is likely failing. Disc drive repairs typically cost $80 to $150 depending on the model. Do not open the console yourself if it is still under warranty — contact Microsoft for a repair.

Frequently Asked Questions

Does the Xbox Series S get this error?

No. The Xbox Series S is a digital-only console with no disc drive. This error only appears on Xbox models that have a physical disc drive. If you have a Series S, you can only play digital games purchased from the Microsoft Store.

Can I fix a scratched game disc?

Minor surface scratches can sometimes be repaired with a disc resurfacing machine. Many game stores and disc repair shops offer this service for a few dollars. Deep scratches that you can catch with your fingernail are usually too severe to fix.

Should I buy the digital version instead if my disc is damaged?

If you own the physical disc, you would need to buy the digital version separately — there is no free upgrade. However, your save data will carry over since saves are tied to your account, not the disc. Check for sales on the Microsoft Store before buying the digital version at full price.