Xbox Error Code 0x87E30064 — What It Means & How to Fix It

What Does This Error Mean?

0x87E30064 means your Xbox failed to install a game update or new content. The download may have been interrupted or the installation data became corrupted. This error is fixable — your console and any existing game data are safe.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

The internet connection dropped or became unstable during the download
There is not enough free storage space to complete the installation
The downloaded update file became corrupted before installation could complete
Xbox services were temporarily unavailable during the download
The game's install is conflicting with another download happening at the same time

How to Fix It

Cancel the failed update and retry. Go to My games & apps > Manage > Queue. Find the failed download or update, press Menu, and select Cancel. Then restart the update from the same queue.

Cancelling and restarting gets rid of any corrupted partial download and starts fresh.
Check your internet connection. Go to Settings > General > Network Settings > Test network connection. Make sure your connection is stable and has adequate download speed.

A slow or intermittent connection is a common cause of update failures. A wired Ethernet connection is more reliable for large game downloads.
Free up storage space. Go to Settings > Storage. If storage is nearly full, delete games or clips you no longer need. Updates need working space in addition to the patch size.

Keeping at least 10 GB free on your Xbox is good practice for smooth updates and installs.
Pause other downloads. If multiple games are downloading simultaneously, pause all but one. Open My games & apps > Queue and pause everything except the one giving the error.

Simultaneous downloads can cause bandwidth and write conflicts that lead to update failures.
Uninstall and reinstall the game completely. If the update keeps failing, go to My games & apps, uninstall the game, and do a clean reinstall. This replaces all game files including any corrupted ones.

Your cloud saves are not affected by uninstalling. They will sync back when you reinstall and sign in.

When to Call a Professional

0x87E30064 is a software installation issue — no repair is needed. If this error consistently appears for every game and update, your storage drive may be failing. Contact Xbox Support at support.xbox.com if you suspect hardware is involved.

Frequently Asked Questions

Will reinstalling a game delete my saved progress?

No. Xbox automatically backs up your game saves to the cloud via Xbox Live. When you reinstall the game and sign in, your saves sync back automatically. Make sure you are connected to Xbox Live before uninstalling so the latest save is uploaded.

How can I make game downloads faster?

Use a wired Ethernet connection instead of Wi-Fi. Pause any other downloads or streaming happening on other devices in your home. Some games allow you to start playing before the full download is complete — look for a Ready to start notification.

Do Xbox games update automatically?

Yes, if you enable automatic updates. Go to Settings > System > Updates > Keep my games & apps up to date. The Xbox will download updates in the background, including when in Instant-On mode while the console is off.