EA2

How to Fix It

1. Switch off and remove the cookware

   Press the on/off button to stop the zone and remove the pan from the cooktop immediately.
   Allow the glass surface and electronics to cool for at least 15 minutes before attempting to use it again.

2. Allow the cooktop to cool at room temperature

   Do not place cold water on the glass to accelerate cooling — thermal shock can crack the glass ceramic surface.
   Allow the cooktop to cool naturally in a ventilated area.

3. Check the ventilation beneath the cooktop

   Samsung induction cooktops require a clear ventilation gap underneath.
   Verify the gap meets the installation manual specification.
   Blocked ventilation causes repeated EA2 errors.

4. Restart and test at a lower power level

   After cooling, restart the cooktop and test the affected zone at a medium power level.
   If EA2 returns quickly, the zone electronics are failing or the ventilation is still insufficient.

5. Avoid continuous maximum power for long periods

   Running a zone at maximum (level 9) continuously generates sustained heat in the IGBT electronics.
   Use the Booster or maximum level in short bursts, then reduce to a maintenance level.

6. Contact Samsung service if EA2 recurs

   Repeated EA2 at normal power levels indicates a failing IGBT, thermal sensor, or fan unit inside the cooktop.
   Contact Samsung customer service for a repair appointment.