Canon Printer Error E62 — What It Means & How to Fix It

What Does This Error Mean?

Error E62 on a Canon printer is an ASF (Automatic Sheet Feeder) motor error. The motor that automatically feeds paper from the input tray has stopped or is not working correctly. The printer cannot pick up paper from the tray and feed it into the printing mechanism.

Affected Models

Canon PIXMA MG3600 Series
Canon PIXMA MG5700 Series
Canon PIXMA MX390 Series
Canon PIXMA TS5000 Series
Canon PIXMA TR4500 Series

Common Causes

The paper pickup rollers are worn and can no longer grip paper effectively
A paper jam in the feed path is blocking the ASF motor from turning
The paper loaded in the tray is too thick, too thin, or the wrong type for the printer
Multiple sheets of paper are stuck together and being fed at once, jamming the mechanism
The ASF motor itself has worn out and can no longer drive the pickup rollers

How to Fix It

Remove all paper from the input tray. Check for any stuck or jammed paper inside the printer and remove it carefully.

Pull any jammed paper in the direction of paper travel — forward and out through the printer, not backward.
Fan the paper stack to separate any sheets that may be stuck together. Reload a small stack (10 to 20 sheets) rather than a full tray.

Overfilling the tray is a common cause of multi-feed jams that trigger ASF errors. Loading less paper reduces this risk.
Inspect the paper pickup rollers at the bottom of the paper tray slot. They should have a textured, rubbery surface. If they feel smooth or glazed, they are worn.

You can lightly wipe the rollers with a damp (not wet) cloth to improve grip temporarily. Permanent fix requires replacement.
Make sure the paper in the tray matches the printer's supported paper size and weight. Check the user manual for accepted paper types.

Very thin paper (below 64 gsm) or very thick paper (above 300 gsm) can cause feeding problems even if the printer and rollers are in perfect condition.
Power cycle the printer after clearing any jams and reloading paper. Run a test print from the printer's menu to confirm the ASF is working.

If the printer still shows E62 with a clear paper path and fresh paper, the motor or roller assembly needs professional service.

When to Call a Professional

If the paper feed rollers are visibly worn (smooth instead of textured) and the error keeps occurring, roller replacement is needed. Canon technicians can replace feed rollers and ASF motors. Replacement rollers are also available online for users who are comfortable with basic printer maintenance.

Frequently Asked Questions

What is an ASF (Automatic Sheet Feeder)?

The ASF is the mechanism that automatically picks up paper from your input tray and feeds it into the printer. It uses a set of rubber rollers driven by a small motor to grip and advance the paper. Without a working ASF, you would have to feed paper manually for every single page.

My Canon printer worked fine yesterday — why does E62 appear now?

ASF errors can appear suddenly, especially if you changed paper type or loaded a new ream. New paper from a freshly opened ream sometimes has sheets that stick together, causing a multi-feed jam. Try fanning the paper before loading and see if the error clears.

How long do pickup rollers last?

Pickup rollers on Canon PIXMA printers typically last 30,000 to 50,000 pages. In a home environment printing a few hundred pages a month, this is many years of use. Heavy office use can wear rollers out in 2 to 3 years. Signs of wear include paper pick failures and misfeeds before the error code appears.