Roku Error Code 015 — What It Means & How to Fix It

What Does This Error Mean?

Roku error 015 is an HDCP error — HDCP stands for High-bandwidth Digital Content Protection. It is a copy-protection system that TV and streaming devices use. When Roku and your TV cannot agree on the HDCP handshake, the picture is blocked and error 015 appears.

Affected Models

Roku Express 4K
Roku Streaming Stick 4K
Roku Ultra
Roku TV
Roku Premiere

Common Causes

The HDMI cable is old, damaged, or does not support HDCP 2.2
The TV's HDMI port does not support the version of HDCP required by the content
The Roku is connected through an A/V receiver or HDMI switch that strips HDCP
A temporary HDCP handshake failure caused by the TV or Roku losing sync
The TV's firmware is outdated and has a known HDCP compatibility bug

How to Fix It

Unplug the Roku from the TV's HDMI port. Wait 10 seconds, then plug it firmly back in. This forces a fresh HDCP handshake between the two devices.

This simple step resolves most HDCP errors — the handshake just needs a reset.
Turn your TV completely off (not just standby). Unplug the TV from the wall for 30 seconds, then turn it back on. Then reconnect the Roku.

A full TV power cycle clears the HDCP negotiation state stored in the TV's memory.
Try a different HDMI port on your TV. Some ports support HDCP 2.2 and others do not. Check your TV manual to find which port supports the latest HDCP version.

On many TVs, only port labeled HDMI 1 or ARC supports HDCP 2.2.
Replace your HDMI cable with a newer one rated for HDMI 2.0 or higher. Older cables can fail the HDCP 2.2 handshake even if the picture looks fine otherwise.

A new HDMI cable costs just a few dollars and fixes HDCP errors surprisingly often.
If you are using an HDMI splitter, switch, or AV receiver, try connecting the Roku directly to the TV instead. Many older HDMI switches do not pass HDCP correctly.

Direct connections are always more reliable for HDCP content.

When to Call a Professional

If you have swapped HDMI cables and ports and error 015 keeps coming back, the issue may be inside your TV. Some TVs have a faulty HDCP chip that causes persistent failures. Contact your TV manufacturer's support — this is not a Roku hardware fault.

Frequently Asked Questions

What is HDCP and why does it cause errors?

HDCP is a copy-protection system built into HDMI cables and ports. Streaming services require it before playing HD or 4K content. If any link in the chain — cable, port, or device — fails the check, playback is blocked.

Does error 015 mean my TV is broken?

Not necessarily. It usually means the HDCP handshake failed, which can be temporary. Try the steps above before assuming hardware is damaged. Most cases are fixed by swapping the HDMI cable or port.

Will all content fail, or just some?

Usually only premium content (HD, 4K, or DRM-protected streams) triggers the error. SD or lower-quality content may still play. HDCP is required for most major streaming services in high quality.