Roku Error Code 031 — What It Means & How to Fix It

What Does This Error Mean?

Error 031 means your Roku has lost its Wi-Fi connection. The device can no longer reach your home network or the internet. Restarting your router and Roku usually fixes this within a few minutes.

Affected Models

Roku Express
Roku Streaming Stick
Roku Ultra
Roku Premiere
Roku Express 4K+
Roku Streaming Stick 4K+

Common Causes

The Wi-Fi router lost power, rebooted, or temporarily dropped its internet connection
The Roku device moved out of the reliable Wi-Fi coverage area or a wall is blocking the signal
The Wi-Fi network password was changed on the router but not updated on the Roku
The router's IP address lease for Roku expired and was not renewed properly
There is too much interference from neighboring Wi-Fi networks or other 2.4 GHz devices nearby

How to Fix It

Unplug your Wi-Fi router from the wall outlet. Wait 30 seconds and plug it back in. Allow 2 minutes for it to fully reconnect to the internet.

This clears the router's memory and forces it to re-establish all device connections, which often resolves error 031.
Restart your Roku by going to Settings > System > System Restart. Alternatively, unplug Roku's power cable, wait 10 seconds, and plug it back in.

Restarting Roku after the router reboots ensures they reconnect with fresh settings.
Go to Settings > Network > Check Connection on your Roku to see if it can now find your Wi-Fi network.

If the Roku finds your network but cannot connect, the password may have changed. Re-enter it at Settings > Network > Set up connection.
Move the router closer to the Roku device or remove any large metal objects or thick walls between them.

Roku streaming sticks plugged into the back of a TV may have a weak signal. Try a short HDMI extender cable to move the stick away from the TV.
On your router, try switching between the 2.4 GHz and 5 GHz bands. Connect Roku to whichever band gives the strongest signal in that room.

The 2.4 GHz band has better range. The 5 GHz band is faster but shorter in range. Use 5 GHz only if Roku is close to the router.

When to Call a Professional

Error 031 is almost always a Wi-Fi or router issue you can fix at home. No hardware repair is needed. If Roku cannot connect even when held right next to the router, the Roku's Wi-Fi module may be failing — contact Roku support.

Frequently Asked Questions

Why does my Roku keep disconnecting from Wi-Fi?

Frequent disconnections usually point to a weak Wi-Fi signal, router congestion, or an outdated Roku software version. Check your router's device list to see how many devices are connected — too many can slow it down. Also make sure your Roku's software is up to date at Settings > System > System Update.

Can I connect Roku with a wired Ethernet cable instead of Wi-Fi?

Yes, but only the Roku Ultra and a few higher-end models have a built-in Ethernet port. If your Roku model does not have an Ethernet port, you can use a USB-to-Ethernet adapter on supported models. A wired connection is more reliable than Wi-Fi and eliminates error 031 entirely.

Does error 031 mean my internet is down?

Not necessarily. Error 031 means Roku lost connection to Wi-Fi — but the router itself may still have internet. Check if other devices like your phone are connected to Wi-Fi and can access the internet. If other devices work fine, the issue is specifically between Roku and the router.